Delivery and Return

    📌 Website: adelawilson.com
    📩 Contact Email: [email protected]

    At Adela Wilson, we are committed to ensuring a smooth shopping experience for our customers. Below, you will find our detailed Delivery and Return Policy, which outlines shipping times, return eligibility, and other essential information regarding your order.

    1. Delivery Policy

    Processing Time

    • All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
    • If there are delays due to high order volume or unforeseen circumstances, we will notify you via email.

    Shipping Time & Cost

    • We offer standard and express shipping options depending on your location.
    • Estimated shipping times:
      • Standard Shipping (5-10 business days) – Free for orders over $50.
      • Express Shipping (2-5 business days) – Additional charges apply, calculated at checkout.
      • International Shipping (7-14 business days) – Rates vary based on location.

    Tracking Information

    • Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package’s journey.
    • If you do not receive a tracking email within 3 business days, please check your spam folder or contact us at [email protected].

    Delivery Issues

    • If your order is delayed beyond the estimated delivery time, please contact us for assistance.
    • We are not responsible for shipping delays caused by couriers, weather conditions, customs processing, or incorrect shipping information provided by the customer.

    2. Return & Exchange Policy

    We want you to love your Adela Wilson one-piece swimsuit, but if you are not completely satisfied, we are happy to assist with returns and exchanges under the following conditions.

    Eligibility for Returns

    • Items must be returned within 30 days of the delivery date.
    • Items must be unused, unworn, unwashed, and in their original condition with all tags and hygiene seals attached.
    • Due to hygiene reasons, we do not accept returns on swimsuits that have been worn or had the hygiene seal removed.

    Non-Returnable Items

    • Swimsuits that have been worn, washed, or altered in any way.
    • Final sale items, promotional items, or gift cards.
    • Items returned without prior authorization.

    Return Process

    1. Request a Return: Email us at [email protected] with your order number and reason for return.
    2. Receive Return Instructions: Our team will provide return authorization and shipping instructions.
    3. Ship Your Item: You are responsible for the return shipping costs unless the return is due to a defective or incorrect item received.
    4. Inspection & Refund: Once we receive your item, we will inspect it and process your refund within 5-7 business days.

    Exchange Policy

    • If you wish to exchange an item for a different size or color, please initiate a return and place a new order.
    • Exchanges are processed as new orders and subject to standard processing and shipping times.

    Damaged or Incorrect Items

    • If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue.
    • We will arrange a replacement or refund at no additional cost to you.

    3. Refund Process

    • Approved refunds will be issued to your original payment method within 5-7 business days after we receive your return.
    • Depending on your bank or payment provider, it may take additional time for funds to reflect in your account.
    • Shipping fees are non-refundable, except in cases where we sent the wrong item or a defective product.

    4. Contact Us

    If you have any questions or need assistance with your order, feel free to reach out:
    📩 Email: [email protected]
    🌐 Website: adelawilson.com

    We appreciate your support and thank you for shopping with Adela Wilson! 💙